Cancellation & Refund Policy

Our standard policy is free cancellation up to 24 hours before the scheduled start time of the experience.

If an eligible booking is cancelled at least 24 hours before its scheduled start time, you are eligible for a refund of the amounts you have paid to Ar India Tour for that booking, subject to any tour-specific conditions that were clearly disclosed before booking.

Some tours, packages, tickets or services may carry different cancellation conditions — for example longer notice periods for large groups, special vehicles or pre-purchased tickets. Where different conditions apply, they are shown before you book and those conditions take priority over this standard 24-hour rule.

Cancellations made less than 24 hours before the scheduled start time of the experience are generally non-refundable, because guides, drivers, vehicles and any pre-arranged services have usually already been committed for your booking.

We understand that genuinely exceptional situations can occur, such as a sudden medical emergency. Ar India Tour may review such circumstances individually and decide, at its discretion, whether any refund, partial refund or rescheduling can be offered. Please note that a review does not guarantee a refund in every case.

If a traveller does not arrive at the agreed pickup point or meeting point at the scheduled time and does not give us reasonable notice or make contact, the booking may be treated as a no-show.

No-show bookings are generally non-refundable. If you are delayed or cannot reach the meeting point, please contact us straight away so that we can try to help.

If you arrive late for a tour or pickup, we will make reasonable efforts to accommodate you where it is possible to do so.

However, because tours run to a planned schedule and monuments and attractions keep their own opening hours, arriving late may result in:

• Reduced sightseeing time
• A modified itinerary
• Missing an attraction or activity
• Other schedule adjustments necessary to complete the day safely

Late arrival by itself does not automatically qualify for a refund or partial refund.

Very occasionally, Ar India Tour may need to cancel a confirmed experience — for example for operational, safety or availability reasons.

If this happens, we will contact you as soon as we can and try to offer a reasonable alternative, such as a different date, a revised itinerary or a comparable experience. If no reasonable alternative can be provided or accepted, your available options will normally include rescheduling or a refund of the amounts you have paid to Ar India Tour for the affected service.

Our responsibility is limited to the amounts paid to us for the affected service. Unless required by applicable law, we are not able to reimburse independently booked costs such as flights, visas, accommodation, other tours or personal expenses.

Tours can sometimes be affected by circumstances outside our reasonable control, including:

• Severe weather
• Monument or attraction closures
• Government restrictions or orders
• Safety and security concerns
• Local events, festivals or VIP movements
• Transportation disruption or heavy traffic
• Strikes or civil disturbances
• Natural disasters
• Other events beyond our reasonable control

Where possible, we will adjust the itinerary, timing or route, or substitute an appropriate alternative experience, so that your day can still go ahead. An adjustment of this kind is not treated as a cancellation.

If the experience genuinely cannot operate, we will discuss the available options with you, which may include rescheduling to another date or a refund of amounts paid to Ar India Tour for the part of the service that could not be delivered, depending on the circumstances, the conditions of your booking and applicable law. This section is intended to be consistent with the force majeure provisions of our Terms & Conditions.

Some packages include monument or attraction tickets, entry permits, activities, accommodation or other services supplied by third parties.

Where a third-party ticket or service carries its own non-refundable or restricted cancellation conditions, and those conditions were clearly disclosed to you before booking, the non-refundable portion may be deducted from the refundable amount.

We do not apply hidden cancellation charges. Any amount that cannot be refunded will be explained to you when your cancellation is processed.

Please contact us as early as possible to request a cancellation. You can reach our team through any of the following existing channels:

• Email
• WhatsApp
• Our Contact Us page: Contact Us

To help us identify your reservation quickly, please include:

• The lead traveller's name
• The tour or package name
• The travel date and start time
• The contact number or email used for the booking
• Any booking or confirmation reference you received

A cancellation is effective from the time we receive your request through one of these channels. We will confirm your cancellation in writing.

Where a refund is approved under this policy, Ar India Tour will initiate the refund within a reasonable period after the cancellation is confirmed.

The time it takes for funds to actually appear depends on the payment method used and on your bank or payment provider, and this part of the process is outside our control.

If only a token amount or deposit was paid, refund eligibility applies to the amount actually paid to Ar India Tour and eligible for refund under this policy. Refunds are issued in the currency and by the method used for the original payment wherever that is practical.

Our website does not currently operate a direct online payment gateway. Bookings are confirmed by our team, and payment arrangements are agreed with you directly. For that reason, refunds are currently arranged manually by our team using the payment method that was used for your booking, rather than being returned automatically through an online checkout system.

If Ar India Tour introduces online payments in the future, refunds for payments made through that system would be returned through the relevant payment provider, and this section will be updated at that time.

If you would like to change your travel date, pickup details, participant details or any other part of your booking, please contact us as early as possible.

All changes are subject to availability and to the conditions of the tour you selected. We will make reasonable efforts to accommodate a requested change, but we cannot guarantee that every change is possible. Where a change cannot be accommodated, the standard cancellation terms in this policy apply.

If a change moves you to a tour or date with a different price, the difference may be payable or refundable accordingly.

The cancellation terms displayed for a specific tour, package, ticket or service may contain additional or different conditions to those described here.

Please review the conditions shown for the experience you select before confirming your booking. Where tour-specific conditions differ from this general policy, the conditions shown for that booking apply.

This policy should be read together with:

• Our Terms & Conditions: Terms & Conditions
• Our Privacy Policy: Privacy Policy
• Our Contact Us page: Contact Us

• Our Cookie Policy: Cookie Policy

We may update this Cancellation & Refund Policy when our services, booking process or payment methods change, or where an update is required by applicable law. The current version is always published on this page with the “Last Updated” date shown above. The policy in force at the time your booking is confirmed applies to that booking, unless a change is required by law.